These General terms and conditions (“Terms”) apply to all orders placed by customers (“you”) with Klint (“Klint”,“we”, “us”, “our” or “ours”).
You can contact us via e-mail at hello@klint.com. (“Contact information”).
By placing an order for our Products, you approve our Terms and conditions. If you do not approve the Terms and conditions, you cannot order any Products from us.
We reserve the right to amend the Terms and conditions at any time. Provided they are not insignificant, we will notify you via e-mail about any such changes that may affect you. It is important that you object if you do not accept the changes. If we do not receive your objection within thirty (30) calendar days after an amendment is announced, we will assume that you accept it. We will also assume that you accept an amendment if you enter into an agreement with us by e.g. continuing to order Products after the new terms and conditions have entered into effect. The latest version of our Terms and conditions will be available on our Website.
● “Functions” refers to the Website and the Products collectively.
● The “Website” refers to our website (www.klint.com), where our Products are available for purchase.
● “Contact information” refers to the information listed above.
● The “Integrity policy” refers to our integrity policy, which describes how we process personal data.
● “Products” refers to the products described in the “Products” paragraph below, which we make available via our Website, along with any accompanying equipment, services and information that we provide.
Our products include interior paints and painting equipment (“Products”). More information about our Products is available on our Website.
Products must be ordered in accordance with the instructions on the Website.
Your order is confirmed at the moment we send an order confirmation via e-mail. Once the order confirmation has been sent, you are considered to have entered into an agreement with us.
Normal delivery time is 1 to 3 working days. During peak season or clearance sales, deliveries may take longer.
During the order process, we’ll inform you when and where you can expect to receive the Products.
Deliveries are made by the following logistics partners:
● PostNord
● Budbee
Some delivery alternatives may result in a shipping charge, which is disclosed at the time of your order. You’ll receive information about the expected delivery time over the course of the order process.
We offer our Products to consumers (as defined under Swedish law).
You may not purchase the Products or use their Functions if you are under eighteen (18) years of age unless this is approved by a parent or legal guardian. However, if you are between sixteen (16) and eighteen (18) years of age, you are entitled to purchase the Products and use their Functions provided you pay with money that you can demonstrate you have earned yourself.
You must pay any applicable taxes, duties and fees that are shown on the Website for the Products you order. The pricing of the Products is shown on the Website and includes the expressly stated delivery costs, VAT and any other duties, fees and taxes that may apply. The Products’ pricing is what is indicated on the order summary at the time you place your order.
We reserve the right to change the prices of the Products. By continuing to order Products after a price change enters into effect, you thereby implicitly approve the new prices.
You can pay for Products by any of the means indicated below.
We offer the following payment options in cooperation with Klarna:
● Invoice
● Instalments
● Card payment
The terms and conditions of the third party supplier apply to all payments (https://www.klarna.com/international/terms-and-conditions/). You may be asked for identification. In the event that payment is processed via a third party supplier, we do not have access to the payment information nor do we store such information.
Payment for Products can be rendered via a debit or credit card. You are obliged to ensure that your payment information is correct and up-to-date.
When paying by card, the amount is reserved at the time of order, and the money is only withdrawn when the order is shipped from the warehouse.
Late payment may lead to late payment charges and interest.
We occasionally offer gift cards and coupons in accordance with what is described on the Website. These apply as either a payment or discount in an amount that is equivalent to what is otherwise indicated on the particular gift card or coupon.
We are liable for any original manufacturing defects in the Products whenever they have been purchased or delivered to you. In accordance with the Consumer Sales Act (“Konsumentköplagen”), we consider any defect that is visible within six (6) months to be an original manufacturing defect. After six (6) months, it is your responsibility to prove that the defect was present at the time of purchase/delivery.
We are not liable for any defects caused by you, for example where you failed to follow the maintenance instructions or damaged the Products.
A Product is considered to be defective in the following cases:
● The quantity or quality of the Product fails to meet the existing specifications.
● We fail to inform you of Product specifications that you should have been informed of.
● The Product is in a worse condition than expected based on its price, age and other conditions.
If you consider the Products to be defective, you can return them by notifying us via our Contact information. You must complete the return within a reasonable amount of time (within two [2] months is always considered reasonable). You cannot return Products if the defect is discovered more than three (3) years from the date of purchase.
● Request a new delivery, which means that you’ll receive other equivalent products.
● Request a full or partial refund of the purchase amount.
● Terminate the agreement, provided the defect is significantly important to you.
● Claim damages. You also have the right to claim compensation for damages caused by the defect.
We reserve the right to provide you with other equivalent products, provided that this is done within a reasonable amount of time.
At times, we’re unable to deliver the Products on time. In the event of late delivery, you may (provided the delay was not caused by you):
● Request that we complete the order and deliver the Products.
● Terminate the agreement, provided the delay is significantly important to you.
● Claim damages (you are entitled to claim damages for damages caused by the delay).
We sometimes use services from third party suppliers. As these suppliers act outside our control, we are not liable for any damages caused due to any act or omission attributable to such a supplier.
We are not liable for any errors or delays beyond our control. If our suppliers fall behind schedule due to an event beyond our control, we will notify you of this as soon as possible and take measures to minimise the damage of the delay. Provided we have done this, we are not liable for errors or delays caused by the event, but if there is any risk of a significant error or delay occurring, you may contact us to terminate the agreement and receive a refund for any part of an order you have paid for but not received.
Are you regretting your purchase? Contact us at hello@klint.com
According to the Act on distance and off-premise contracts (“Distansavtalslagen”), you have the right to change your mind within fourteen (14) days, calculated from the day you receive the Products. If a Product is delivered inside packaging, the right of withdrawal only applies if the product’s inner packaging is still sealed. For example, you cannot return opened packs of paint. See also “Exceptions from the right of withdrawal” below, which discusses which paints may be returned if the packaging is still sealed. To avoid any confusion, our best advice is of course to test the paint first, either using our swatches or our colour samples.
It is important to note that your right of withdrawal as a consumer under the Act on distance and off-premise contracts does not apply if the total purchase amount is less than 40€ or you have purchased custom paint from us. Custom paint means that the paint has been mixed to a specific colour, which is the case with almost all our colours. Angelic is our only non-custom (unmixed) paint. If you buy Angelic wall or ceiling paint from us, you can exercise your right of withdrawal as long as the packaging is still sealed. However, if you buy paint in another colour, you cannot exercise the right of withdrawal since the paint is custom-mixed.
If you are a consumer and you exercise your right of withdrawal, we will refund any payments made by you. The refund will be made via the same payment method used for the initial purchase.
Any Products that you no longer want must be returned by you. The Products must be returned without undue delay and under no circumstances later than the earlier of thirty (30) calendar days from the date on which you inform us of your decision to exercise your right of withdrawal or the date on which we receive proof that you have shipped the Products.
The Products are returned by shipping them (including the return authorisation slip, receipt or other proof of purchase) to Klint Home AB, Glimmervägen 10-12, 191 31 Sollentuna, Sweden. We will ask you to pay for the return shipping.
We process your personal data in accordance with our Integrity policy.
The Website is owned and administered by Klint. Any copyrights, trademarks, brand names, logs and other intellectual or industrial property rights held or utilised by us as well as any of these included in our Functions (including titles, graphic images, icons, scripts, source codes etc.) are our own property or the property of another licensor and may not be reproduced, distributed, sold, used (partially or wholly), modified, copied or restricted without our consent in writing.
You may not manipulate, attempt to gain unauthorised access to, hack, make, or otherwise adapt any of our material, hardware, source codes or information for any reason whatsoever.
These Terms and conditions and all other aspects of our legal relationship are subject to Swedish law.
Do you have an issue or a complaint and would like to contact us? Contact us at hello@klint.com and we’ll be happy to help.
While we will always try to solve your complaint by discussing it, understanding the issue, and trying to fix it as far as possible, you are always entitled to contact the National Board for Consumer Disputes (ARN).
Any disputes regarding the interpretation and application of these Terms and conditions shall be resolved by the National Board for Consumer Disputes or the court of competent jurisdiction.
You also have the option of submitting your complaint to the EU platform Online Dispute Resolution for cross-border purchases (ODR). You can find the ODR platform here: ec.europa.eu/consumers/odr.
Klint is registered in Sweden
Registered address: Klint Home AB, Sehlstedtsgatan 7,115 28 Stockholm, Sweden
CRN (“Organisationsnummer”): 559278-4853
VAT registration number: SE5592784853010
© Klint 2024, All rights reserved